Here is the Help

Looking for missing Points?

To help us handle your eShop enquiries including missing Points claims, we ask that you kindly complete our guided enquiry process to enable us to aid you faster.



You can earn MeliáRewards Points by completing purchases with participating retailers when you shop online through the MeliáRewards Shopping . You need to be a MeliáRewards member to earn Points through the MeliáRewards Shopping. Not a MeliáRewards Member? If you are not a MeliáRewards member you can join here now.

Yes, you need to be a MeliáRewards member to earn Points. As long as you're a MeliáRewards Member and have signed in to your account, you'll earn Points when you access the retailer's site through the MeliáRewards Shopping.

You can browse the MeliáRewards Shopping without being a member, however, you'll need to sign in to your Meliá Rewards account as a MeliáRewards member to earn Points for purchases from participating retailers. Not a MeliáRewards Member? Really? Sign up now.


  • Access the MeliáRewards Shopping and make sure you're signed in to your MeliáRewards account.
  • You must enable your Internet browser cookies, disable "Prevent cross-site tracking" and turn off Ad-block extension.
  • Choose a retailer you want to shop with and click the 'Shop Now' button.
  • You must accept the retailer site cookies to be sure your points are awarded to your Account.
  • Remember, you must sign in and click through to the retailer's site from the Meliá Rewards Shopping every time you shop for us to track your Points.

No, you will not spend any more by using our site – and you'll get the benefit of earning Points! It's the same price as shopping directly with the retailers, so you won't miss out on any of their special offers. By using our site you can earn Points on every purchase.

Points will not be awarded on the purchase of gift vouchers or purchases made using gift vouchers, which for avoidance of doubt includes gift cards, gift certificates or on VAT, sales, use, excise or other applicable taxes, and delivery charges.

Yes, you will still earn Points but we would advise that you don't purchase any items that you have previously saved to your cart – this could affect receiving your Points. It's best to start your shopping directly from the MeliáRewards Shopping.

  • It takes up to 5 working days for a purchase to display as 'Pending'.
  • It may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase - without them there's no way for the system to allocate Points to your Account. Read more about cookies.

If you'd like some help figuring out what's happened, please contact us.

Here are some best practice guidelines to help make sure you receive your Points:

  • Make sure you sign in to your MeliáRewards account before clicking on the 'Shop Now' button in the MeliáRewards Shopping
  • Complete your purchase online, all in one session.
  • If you decide after check out that you want to purchase something else, close the retailer site window and start the process again, starting from the MeliáRewards Shopping.
  • Don't retrieve previously saved items in your shopping cart; start completely from scratch.
  • If you're buying insurance, make sure you start from a completely new quote; don't retrieve a saved one or use a renewal offer if you're already a policyholder.
  • Don't click on another banner or website promoting the retailer before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from the MeliáRewards Shopping can affect tracking.
  • Don't use "refer a friend" programs, again this changes the referrer.
  • Telephoning the retailer to complete or modify your order will likely override the MeliáRewards Shopping tracking (and therefore your Points).
  • Increasingly some internet security and ad blocking software programs prevent the special tracking codes we need to track your purchases, please disable your program before using the MeliáRewards Shopping.
  • Installing any browser extension of other reward sites (e.g. loyalty, cashback, coupon sites) could cause your purchase being invalid.

Points can be canceled for a number of reasons. The most common are:

  • You have returned the products you purchased to the retailer
  • Your payment failed or you didn't meet the requirements of the retailers credit check
  • Your new registration has not been deemed genuine
  • Your last click with this retailer didn't come from the MeliáRewards Shopping
  • Your transaction didn't meet the retailer's Terms and Conditions
  • If a coupon code is used that is not listed on the MeliáRewards Shopping, no Points will be earned

I forgot to sign in to the Meliá Rewards Shopping before shopping with a retailer. Can I still have my Points?

Sorry, but we're unable to allocate Points for any purchases that did not originate from the MeliáRewards Shopping. The next time you shop, always access the Retailer's website via the MeliáRewards Shopping so we can track your visit and allocate Points.

  • When you buy something from a retailer, the transaction will appear in your MeliáRewards Shopping Transaction History as 'Pending' within 5 working days.
  • We'll confirm the transaction with the Retailer before updating the transaction status to 'Approved'. Most purchase will be approved within 45 days, and are subject to the Retailer's Terms & Conditions.
  • Once 'Approved' the Points will be posted to your MeliáRewards account within 48 hours.

If you need some help claiming missing points please contact us.

The MeliáRewards Shopping will clearly outline how many Points you'll earn for purchases with participating retailers. In most cases, this will be expressed as a number of Points earned per £1 spent at the retailer.

  • For example, if the retailer is offering 2 Points per £1 spent, and your transaction total is £50 (excluding any taxes and shipping) you can expect to receive 100 Points.
  • In another example, you may not earn Points per £1 spent, but rather a certain number of Points for a single purchase, or by registering for a service with that retailer. In this instance, you'll receive Points for that one action, but not for subsequent actions or purchases on that retailer's site.

Points are not earned on shipping, handling or any taxes.


  • You can see all your transactions whether they are 'Pending', 'Approved' or 'Canceled' within your Account area.

It's the Retailers who decide the level of Points given for shopping with them. Be sure to check out how many points the retailer offers before completing your purchase.

Points rates can go up or down, and some retailers may offer bonus points offers from time to time. The current earning rate is always displayed on the MeliáRewards Shopping so remember to look at the current rate to know how many points you'll earn.

We're constantly adding and looking for new Retailers, so if you know of a great online service or shop that you'd like to see added to our growing list, please let us know.

You can cancel purchases and get a refund in the usual way that you would do directly with the retailer, subject to the retailer's terms and conditions. However, you will not earn Points for any canceled or refunded orders. If you cancel a purchase after points have been posted to your MeliáRewards account, we reserve the right to deduct such points from your account.

From time to time Retailers may decide they no longer wish to participate in the MeliáRewards Shopping and offer Points to members. When this happens, we thank them for participating and remove them from our listings.

At this time, MeliáRewards points cannot be used to make purchases through the MeliáRewards Shopping. Any points earned through the MeliáRewards Shopping will be posted to your MeliáRewards account and can be redeemed towards TBC.


Your personal information is kept completely confidential in accordance with our Privacy Policy.

MeliáRewards Shopping will not share any personal information about you with our Retailers. Please note though that when you click a 'Shop Now' link to a Retailer, you will leave the MeliáRewards Shopping completely and be subject to that Retailer's Terms & Conditions. If you share your details with a Retailer, they may contact you.

A cookie is a small piece of data used by web servers to help identify web users. Cookies can be turned on and off by you at any time in your web browser menu. Cookies allow us to track your purchases with participating retailers and allocate your Points.

We use cookies to track MeliáRewards Shopping transactions so that we can credit your MeliáRewards account for any purchases made with our Retailers. A piece of code on our Retailers' websites records your unique ID number and transaction, and then passes that back to us. We then use this to match it back to your details so we can allocate Points to your MeliáRewards account.

In Google Chrome, open the browser:

  • Click the Chrome menu icon
  • Select “Settings”
  • Near the bottom of the page, click “Show advanced settings”
  • In the “Privacy” section, click “Content settings”x
  • Select “Allow local data to be set (recommended)”

In Firefox, you open up the browser then:

  • Go to "Tools"
  • Select "Options"
  • Under "Privacy", select "Accept cookies from sites", hit "Ok."

In Safari, you open up the browser then:

  • Go to "Edit",
  • Select "Preferences",
  • Under the "Security" tab in the "Allow Cookies" section, select "Only sites you navigate to", hit "Ok."

In Internet Explorer, you open up the browser then:

  • Go to "Tools",
  • Select "Options",
  • Under "Privacy" move the settings slider to "Medium" or lower, hit "Ok."

*If using any other browser, just check out their Help section.


You will need your MeliáRewards number or the email address you used when you signed up for MeliáRewards and your password to sign in. If you have forgotten your password, please select "Forgot Password" on the main MeliáRewards. Sign In page and follow the instructions to reset your password.

If you need assistance accessing your MeliáRewards account, you can contact us at here and we'll be glad to assist you.

You may review and update the personal information you provide by signing in to your MeliáRewards account and selecting 'My Account'.


You will need to check with each individual retailer for full details of their delivery options.


To understand how to earn points for shopping with the MeliáRewards Shopping please visit our How It Works page.

We have hundreds of retailers currently on the site covering a vast range of shopping categories and we're always adding more!